Dunkin' Donuts

Reviews about Dunkin' Donuts

• 4 / 5

  By Josh Johnson
  pretty classy, just sometimes you won't have the ideal waiter
  September 25, 2016
• 1 / 5

  By Sagel Prosser
  Hit or miss. Usually have great service (especially from the manager Nathan), however the staff is always disorganized and makes many mistakes as is frequent in fast food. The reason for one star? Instead of correcting mistakes, staff at this location has time and time again blamed their mistakes on the customer, or some unforeseen circumstance.
  
  I have never experienced the level of disrespect that I have encountered here from ANY dining establishment, from the worst of the worst McDonalds, dive bars, to people selling food cooked on the side of the street..... How does an employee have the right or audacity to DENY a customer food that they PAID for?? After waiting an abnormally long period of time for my on-the-go order, I asked an employee what the deal was (politely). He first said, "You might have the wrong store", assuming that it was my error, without double checking his tickets or even my receipt. Upon presentation of my receipt, he said "Oh sorry, someone already took it." No offer to make things right, or even fulfill my PAID order. So someone swiping other people's food is an acceptable practice, and the establishment will do nothing to even compensate the paying customer? The absolute LEAST that he could've done is remake the order. Mistakes happen, but it is how they are handled that defines quality of service; This location has almost none.
  September 21, 2016